How does Hubside e-shop help me manage my orders?

Here’s how to process your orders:

I receive my first order — New

You will be notified that you have received a new order by email. If you accept the order, the status will change from Again to Accepted.

For orders of products or services without delivery, you will see a reminder message that there is no delivery step, just indicate that the order is completed once the service or product is rendered.

If you refuse the order, the buyer will be notified that you have cancelled the purchase and the order will be transferred to the Archived orders. The buyer will be refunded automatically.

 

I accepted the order — Accepted

It’s up to you to make your product, prepare the shipment and / or render your service. Once the shipment is completed or the product hand-delivered, change the order status by clicking Shipped or Complete.

If you cancel the order, the buyer will be notified, and it will be transferred to the archived orders tab. The buyer will be refunded automatically.

 

I shipped the order — Shipped

Your order will be transferred to the completed orders tab. Your buyer will be notified that you have shipped the order and you will proceed to your next order. The status will change to archived after a period of 2 weeks.

You also have 2 weeks to refund your buyers from the table of completed orders by clicking refund. The buyer will be refunded automatically.

 

I hand-delivered the product or provided the service — Completed

Your order will be transferred to the completed orders tab. The status will change to archive after a period of 2 weeks.

You also have 2 weeks to refund your buyers from the table of completed orders by clicking refund. The buyer will be refunded automatically.